Twelve solutions that take repetitive work off compliance, operations and client-service teams. Each is adapted to your process and systems, and people approve every decision.
KYC/KYB onboarding, sanctions screening and transaction monitoring are not on this list. They need specialised platforms; ML Consulting helps you select and tune one and automates the compliance work around it.
12 solutions
Compliance and risk
Complaint handling
Complaints must be logged, classified, investigated and answered within statutory deadlines, usually with transaction data gathered by hand from several systems.
Incoming complaints are classified and registered automatically, relevant transactions and prior correspondence are attached, deadlines are tracked, and a reply is drafted in approved wording.
Human oversight: a complaints handler reviews and sends every reply; disputed or sensitive cases are routed directly to a person.
Compliance and risk
Compliance and risk reporting
Monthly reporting to management and the board depends on figures exported manually from onboarding, screening, monitoring and case-management systems.
Figures are extracted on schedule, reconciled with the previous period, and assembled into a draft report with charts and commentary in your template.
Human oversight: the compliance officer verifies the figures and finalises the commentary before submission.
Compliance and risk
Regulatory change monitoring
Publications from the Bank of Lithuania, the European supervisory authorities, AMLA and EUR-Lex must be reviewed continuously for their relevance to your licence.
New publications are collected daily, summarised in plain language and mapped to the obligations in your register, with a weekly digest.
Human oversight: the compliance officer decides which changes enter the obligation register and the action plan.
Compliance and risk
Regulator and auditor requests
Inspections, audits and supervisory questionnaires require evidence to be located across shared drives and mailboxes, often under tight deadlines.
Each request is broken down into items, matching documents are identified, gaps are assigned to owners, and a draft response index is prepared.
Human oversight: the compliance officer reviews every document before anything is submitted.
Compliance and risk
Policy and procedure assistant
Staff repeatedly ask the compliance team about limits, procedures and approvals, or search lengthy policy documents.
A private assistant answers from your approved policies only and cites the paragraph it relies on.
Human oversight: questions it cannot answer with a citation are referred to the compliance team.
Compliance and risk
DORA register maintenance
Contract data for ICT third-party arrangements is transcribed manually into the register of information, and each reporting cycle requires a full reconciliation.
Key fields are extracted from ICT contracts and amendments, the register is updated, and gaps are reported ahead of each submission date.
Human oversight: the risk owner confirms each change before it is written to the register.
Operations and finance
Supplier invoice capture
Supplier invoices arrive in varying formats and are entered into the accounting system line by line.
Invoices are read automatically, matched to suppliers and purchase orders, and posted as drafts in your accounting software.
Human oversight: finance approves each draft; exceptions are flagged rather than posted.
Operations and finance
Management reporting
Weekly management figures are compiled by hand from several systems.
Data is collected automatically, the report is produced in a consistent format, and significant movements are explained in draft commentary.
Human oversight: the report owner reviews the commentary before distribution.
Operations and finance
Contract intake and first review
Each incoming contract is read in full to locate term, renewal, liability and data-protection provisions.
Key clauses are extracted into a checklist, compared with your standard positions, and deviations are highlighted.
Human oversight: legal counsel or management takes every decision; the solution only prepares the comparison.
Client service and sales
Client inbox triage and reply drafts
Shared inboxes receive high volumes of client email that must be read, categorised and answered by hand.
Messages are categorised by topic and urgency, client and account details are retrieved, and replies are drafted from approved answers.
Human oversight: an agent reviews and sends each reply; complaints and sensitive cases are always handled by a person.
Client service and sales
Prospect research and CRM updates
Before each first contact, staff research the prospect and enter the details into the CRM manually.
Public company information is collected, the CRM record is completed, and a short briefing is prepared for the first conversation.
Human oversight: a salesperson decides whether and how to make contact; no message is sent automatically.
Client service and sales
Quote and proposal drafting
Each request is read, prices and earlier proposals are looked up, and a quote is written from the beginning.
Requests are read, products and prices are matched to your catalogue, and a draft quote is prepared in your template.
Human oversight: a salesperson checks and sends every quote.
No solution matches your search. Describe your process and we will look at it together.
A process not listed here?
Good candidates share three traits: high volume, repetitive checks, and information copied between systems. Describe yours in a first consultation.
